Managed IT Services
We take full ownership of your IT so you can focus on running your business. Monitoring, maintenance, support, and strategy, all handled proactively for a flat monthly fee.
The Problem With Break-Fix IT
Most small businesses wait until something breaks before calling for IT help. This reactive approach means:
- Unpredictable costs: one month is $0, the next is $5,000
- Hours of downtime while waiting for a technician
- No one monitoring your systems overnight or on weekends
- Security patches and updates fall behind
- No strategic planning, just constant firefighting
- The "tech person" at the office wastes hours on IT issues
The Managed IT Approach
With ClayGen managing your IT, problems are caught and fixed before they impact your business:
- Flat monthly pricing. Budget with confidence
- Issues detected and resolved before you notice them
- 24/7 monitoring catches problems at 3am, not 9am
- Automatic patching keeps systems secure and current
- Strategic quarterly reviews align IT with business goals
- Your team focuses on their job, not fixing printers
What's Included
Every managed IT plan from ClayGen includes these core services. No add-ons, no surprise charges.
24/7 Monitoring
We monitor your servers, workstations, network equipment, and cloud services around the clock. When something goes wrong, we know about it immediately, often before your team does.
Help Desk Support
Your employees get direct access to our help desk via phone, email, or ticket. Most issues are resolved remotely within minutes. Average response time: under 15 minutes.
Patch Management
We keep your operating systems, applications, and firmware up to date. Security patches are tested and deployed on a regular schedule to prevent vulnerabilities.
Backup & Recovery
Your data is backed up automatically, both on-site and in the cloud. We test restores regularly so recovery is measured in minutes, not days.
On-Site Support
When remote troubleshooting isn't enough, we come to you. We serve businesses in Guelph, Kitchener-Waterloo, Cambridge, and across southwestern Ontario.
Vendor Management
We deal with your internet provider, phone system vendor, printer company, and software vendors. One call to us handles everything.
Network Management
Firewalls, switches, Wi-Fi access points, and VPN. We design, deploy, and manage your entire network infrastructure for reliability and security.
User Onboarding & Offboarding
New hire? We set up their computer, accounts, email, and permissions. Someone leaving? We deactivate access, transfer data, and secure the account, same day.
Quarterly Business Reviews
Every quarter, we sit down with you to review system health, discuss upcoming needs, and plan technology investments that align with your business goals.
How It Works
Free IT Assessment
We start with a no-obligation review of your current IT environment. We look at your network, security, backups, Microsoft 365 setup, and overall health. You get a detailed report, no strings attached.
Custom Plan
Based on the assessment, we put together a plan tailored to your business. We'll recommend what needs to be fixed now, what can wait, and what your ongoing support should look like. Flat pricing, no surprises.
Onboarding
We deploy our monitoring tools, set up your help desk access, document your environment, and fix any critical issues identified in the assessment. Your team gets a single number to call for anything IT-related.
Ongoing Management
From here, we handle everything. Monitoring, patching, support tickets, vendor calls, security updates, and strategic planning. You get monthly reports and quarterly business reviews.
Simple, Predictable Pricing
No hidden fees. No per-incident charges. One flat monthly rate that covers everything. Every business is different, so we put together a plan tailored to your needs after a discovery call.
Flat Per-User Monthly Pricing
Your monthly cost scales with your team size. No surprise bills, no hourly charges. Managed IT, cybersecurity, Microsoft 365, and ClayGen Connect included in one predictable cost.
Book a Discovery CallWho Managed IT is For
Growing Businesses (10-100 employees)
Big enough to need professional IT, not big enough to justify a full-time IT department. Managed IT gives you enterprise-level support at small business pricing.
Regulated Industries
Healthcare, legal, financial, and manufacturing businesses with compliance requirements (PIPEDA, PHIPA, PCI-DSS) need IT that meets specific standards.
Microsoft 365 Users
If your business runs on Microsoft 365, you need someone making sure it's configured securely and you're getting full value from your licenses.
Businesses Tired of Break-Fix
If you're currently calling a technician only when things break, you're spending more than you need to and getting less than you deserve.
Managed Through ClayGen Connect
Every managed IT client gets full visibility into their environment through ClayGen Connect. See your devices, security posture, tickets, and Microsoft 365 health in real time. One platform, one login.
Learn about ClayGen ConnectRelated Services
Frequently Asked Questions
Common questions about managed IT services for Ontario businesses.
What does a managed IT service provider do?
How much do managed IT services cost in Ontario?
What is the difference between managed IT and break-fix support?
How fast is the response time for managed IT support?
Can managed IT services replace an in-house IT person?
Do you serve businesses outside Guelph and Kitchener-Waterloo?
Ready to Stop Worrying About IT?
Get a free IT assessment and see what managed IT can do for your business. No commitment, no pressure.