IT Services for Healthcare
Secure, PHIPA-compliant IT for clinics, dental offices, allied health practices, and long-term care facilities. We protect patient data and keep your practice running.
Healthcare IT Challenges
Healthcare providers face unique IT challenges that generic IT companies don't understand. Patient privacy laws, EMR systems, and the need for 100% uptime require specialized expertise.
PHIPA & PIPEDA Compliance
Ontario's Personal Health Information Protection Act (PHIPA) imposes strict requirements on how patient data is collected, stored, and shared. Non-compliance can result in fines and loss of trust.
EMR/EHR System Reliability
Your electronic medical records system is the backbone of your practice. Downtime means you can't see patient charts, submit billing, or access prescriptions.
Ransomware Targeting
Healthcare is one of the most targeted sectors for ransomware. Patient data is valuable on the dark web, and providers are more likely to pay ransoms to restore access.
Multi-Location Practices
Many healthcare providers operate across multiple locations. Each site needs secure, reliable connectivity to shared patient records and systems.
Healthcare IT Services
We provide comprehensive IT services tailored for healthcare providers in Ontario.
PHIPA Compliance
We implement the technical safeguards PHIPA requires: encryption at rest and in transit, access controls, audit logging, and breach detection. We help you document your compliance posture for audits.
EMR/EHR Support
We support popular EMR systems including OSCAR, Accuro, PS Suite, Telus Health, and others. Server management, performance optimization, backups, and updates.
Patient Data Protection
Multi-layered security including endpoint detection, email filtering, MFA, and encryption. Patient data is protected at every level: workstation, server, network, and cloud.
Clinic Network Management
Reliable, secure networks designed for healthcare environments. Segmented Wi-Fi for staff and patients, VLAN isolation for medical devices, and redundant internet.
Backup & Disaster Recovery
Your patient data is backed up continuously with tested recovery procedures. PHIPA requires you to be able to restore data; we make sure restoration works.
Staff Security Training
Healthcare-specific security awareness training covering phishing, social engineering, and proper handling of patient information. Ongoing simulated phishing tests.
PHIPA Technical Requirements We Address
The Personal Health Information Protection Act requires healthcare providers to implement reasonable safeguards for patient data. Here's how our services map to PHIPA requirements:
Encryption of personal health information
BitLocker on all workstations, TLS for data in transit, encrypted backups, Azure Information Protection for sensitive documents
Access controls and authentication
MFA on all accounts, role-based access, conditional access policies, automatic session timeouts on clinical workstations
Audit trails and logging
Unified audit logging in Microsoft 365, EMR access logging, network activity monitoring, retained for minimum 2 years
Breach notification procedures
Incident response plan documented and tested, breach detection monitoring, notification templates ready, IPC reporting procedures
Data retention and secure disposal
Retention policies aligned with PHIPA requirements (10 years for adults, age 28 for minors), secure data wiping for decommissioned equipment
Employee training and awareness
PHIPA-specific training modules, annual refresher training, new hire onboarding, documented completion records
Healthcare Providers We Serve
ClayGen Connect for Healthcare
Connect is configured for healthcare with patient-centric workflows, appointment scheduling, compliance dashboards, and PHIPA-aligned data handling. Your team uses terminology they already know, not generic software labels.
Learn about ClayGen ConnectProtect Your Patients and Your Practice
Get a free PHIPA-focused IT assessment. We'll review your current security, identify compliance gaps, and recommend next steps.