Managed IT Services in London, Ontario
Managed IT for London, Ontario businesses, delivered remotely from our base in Guelph, roughly an hour and a quarter up the 401: monitoring, help desk, security, backups, and Microsoft 365 for one flat monthly price per user. When you need someone on-site, ClayGen can usually be there within 1 to 2 hours, depending on location.
What it costs
Managed IT in Ontario typically runs $100 to $250 per user per month, depending on what is included. We price per user, not per device or per hour, with no per-incident charges. A 20-person team generally lands between $2,000 and $5,000 a month. Your exact rate is set after a free discovery call and confirmed in writing. Managed IT pricing in Ontario
How fast we respond
Average help desk response is under 15 minutes for most issues during business hours, and you reach a real person, not a ticket queue. Critical problems are flagged right away by 24/7 monitoring.
On-site in London, Ontario
We are based in Guelph, roughly an hour and a quarter from London. Help desk, monitoring, patching, security, and Microsoft 365 work is delivered remotely, and most issues are fixed within minutes. When you need someone on-site for network installs, server hardware, office moves, or hands-on troubleshooting, we can usually be there within 1 to 2 hours, depending on location, because our team is based in Guelph.
Security by plan
Every plan includes patching and automated backups. Professional and Complete add endpoint detection and response and multi-factor authentication enforcement, the controls Canadian cyber insurers commonly ask for.
Managed IT for London and southwestern Ontario
A Guelph team, not a London storefront. ClayGen has one office, in Guelph. London clients get the same help desk, monitoring, and security stack as every other client, and the same people answer the phone.
Remote first, on-site when it matters. Most London issues, from a locked-out user to a failed backup job, are fixed remotely within minutes. For hardware, cabling, or an office move, we can usually be on-site within 1 to 2 hours, depending on location.
A city of institutions and mid-sized employers. London is a regional centre for health care, universities and colleges, insurance and financial services, and manufacturing, so many local teams handle personal or financial data and need more than a break-fix technician.
The same flat pricing as the rest of Ontario. Plans start from $100/user/month with no per-incident charges, and your exact rate is confirmed in writing after a free IT assessment.
What's included
Every plan is flat-rate, includes the help desk, and is delivered through ClayGen Connect so you can see exactly what you are paying for. Plan names describe scope, not fixed prices.
Essential
Core managed IT for small teams.
- 24/7 monitoring and alerting
- Help desk by phone, email, or ticket
- Patching and updates
- Automated backup and recovery
- Microsoft 365 user administration
Professional
Adds layered security and network management.
- Everything in Essential
- Endpoint detection and response
- Multi-factor authentication enforcement
- Network and firewall management
- Onboarding, offboarding, and vendor coordination
Complete
For regulated and security-conscious organizations.
- Everything in Professional
- Compliance support (PIPEDA, PHIPA, PCI-DSS)
- Cyber insurance readiness help
- Quarterly business reviews and roadmap
- Priority access to a named account team
Who we work with in London, Ontario
Health care and clinics
Private practices, dental and allied health clinics, and health-adjacent suppliers with PHIPA obligations: encrypted email, locked-down shared devices, and backups that have been restored in a test.
Insurance, finance, and professional services
Brokerages, advisors, and accounting and law offices handling client financial data, with multi-factor authentication, email security, and retention settings that hold up when a client or regulator asks.
Manufacturing and agri-food
Plants and processors across southwestern Ontario with a mix of older equipment and cloud tools: keeping shop-floor networks apart from the office, supplier and ERP connectivity, and a recovery plan for when a server fails.
Education, training, and non-profits
Schools, training providers, and community organizations that need dependable IT for many users and shared devices on tight budgets, without skipping security basics.
How switching to ClayGen works
Free IT assessment
We look at your network, devices, Microsoft 365, backups, and security, and tell you plainly what is fine and what is at risk.
A written quote
A flat per-user price with exactly what is included, so there are no surprises later.
Onboarding
Asset inventory, security baseline, monitoring and backup set up, and documentation handed over from your current provider if you have one.
Ongoing support
Help desk, monitoring, patching, and on-site visits when hands-on help is needed.
Managed IT in London, Ontario: FAQ
Does ClayGen provide managed IT services in London, Ontario?
Do you have an office in London?
How much does managed IT cost for a London business?
Can a Guelph company really support us day to day?
Can you help a London clinic or office meet PHIPA and PIPEDA requirements?
What is included in ClayGen managed IT plans?
Get a straight answer on your IT
Tell us how many people you have and what is bugging you. We will review your setup for free and give you a flat monthly price.
Want more detail first? Read our guide to managed IT in Ontario, see what is included in ClayGen managed IT across Ontario, how much managed IT costs in Ontario, or how to choose a managed IT provider. We also cover Kitchener-Waterloo, Hamilton, and Cambridge.
Last updated . Page created: managed IT for London, Ontario with pricing range, response times, on-site support usually within 1 to 2 hours, and local FAQs.
Trusted by Ontario Businesses
From real clients on Google. Showing 14. See them all on Google.
Johnney Chen
Jan 11, 2025
“I would recommend any organizations seeking IT service to work with ClayGen. Their commitment to customer satisfaction and building personal relationships are fantastic.”
Rob Murray
Dec 20, 2024
“The entire team has been responsive every step of the way. We've been working with ClayGen for 2 years now and are very happy with the support. They're easy to work with and always available to help. Keep it up!!”
Nikki Curtis
Nov 20, 2024
“David is wonderful to work with. He is always available, offering fast and friendly service. His knowledge is astounding and he delivers too! I would highly recommend ClayGen.”