How Much Does Managed IT Cost in Ontario?
Managed IT in Ontario typically costs $100 to $250 per user per month across providers. ClayGen's flat-fee managed IT starts from $100/user/month, with no per-incident charges, and your exact rate is confirmed in writing after a free IT assessment.
Last updated . Published: what managed IT costs in Ontario, what drives the price, and what is included.
What a typical team pays
At $100 to $250 per user per month, a 20-person team generally lands between $2,000 and $5,000 a month. Because ClayGen prices per user, the bill stays predictable as you hire, and we are never paid more when something breaks. Your quote depends on your team size, environment, and compliance needs, and we confirm everything in writing before you commit.
What drives the price
How the price is counted
Per-user pricing charges a flat monthly rate for each person you support, however many devices they use. Per-device pricing charges for each workstation, laptop, or server, and fits operations where devices and people do not track together, such as shared shop-floor terminals. ClayGen prices per user, not per device or per hour.
What is in the base price
A solid plan includes monitoring, help desk, patching, backup, and core security in the monthly fee. A low headline rate that leaves security or backup as add-ons is not a bargain, because those are the pieces that matter most when something goes wrong.
How complex your environment is
The number of systems, sites, and line-of-business applications you run changes the work involved, which is why the per-user range is wide.
Your compliance requirements
Regulated businesses in healthcare, legal, financial services, and manufacturing need PIPEDA, PHIPA, or PCI-DSS support, advanced security, and strategic planning, which sit at the higher end of the range.
What sits outside the monthly fee
Projects such as a server migration or office move, hardware and licence purchases, and sometimes after-hours work are commonly billed separately. ClayGen scopes and quotes projects and hardware separately and tells you before you sign.
The models are explained in depth in how managed IT pricing works, and the comparison with hiring is in in-house IT vs a managed IT provider.
Managed IT vs an in-house hire
A capable IT generalist in Ontario typically earns $60,000 to $90,000. Benefits and payroll burden add roughly 20 to 30 percent, and recruiting, tools, training, and cover for vacation and sick days add more, so a single mid-level hire often lands well above $100,000 a year fully loaded. Managed IT for a small or mid-size business frequently lands below that while covering more ground: a team, the monitoring and security tooling, backup, and the help desk in one predictable number.
What's included, by plan
Each service shows the plan that includes it: the core services are in every plan, and Professional and Complete add the rest. Pricing is flat per user with no per-incident charges, and we confirm everything in writing before you commit. Projects and hardware are scoped and quoted separately, and we tell you that before you sign.
24/7 Monitoring
We monitor your servers, workstations, network equipment, and cloud services around the clock. When something goes wrong, we know about it immediately, often before your team does.
Help Desk Support
Your employees get direct access to our help desk via phone, email, or ticket. Most issues are resolved remotely within minutes. Average response time: under 15 minutes.
Patch Management
We keep your operating systems, applications, and firmware up to date. Security patches are tested and deployed on a regular schedule to prevent vulnerabilities.
Backup & Recovery
Your data is backed up automatically, both on-site and in the cloud. We test restores regularly so recovery is measured in minutes, not days.
On-Site Support
When remote troubleshooting isn't enough, we come to you. When you need someone on-site, we can usually be there within 1 to 2 hours, depending on location, because our team is based in Guelph.
Vendor Management
We deal with your internet provider, phone system vendor, printer company, and software vendors. One call to us handles everything.
Network Management
Firewalls, switches, Wi-Fi access points, and VPN. We design, deploy, and manage your entire network infrastructure for reliability and security.
User Onboarding & Offboarding
New hire? We set up their computer, accounts, email, and permissions. Someone leaving? We deactivate access, transfer data, and secure the account, same day.
Quarterly Business Reviews
Every quarter, we sit down with you to review system health, discuss upcoming needs, and plan technology investments that align with your business goals.
How the plans differ
Every plan is flat-rate, includes the help desk, and is delivered through ClayGen Connect so you can see exactly what you are paying for. Plan names describe scope, not fixed price points.
Essential
Core managed IT for small teams.
- 24/7 monitoring and alerting
- Help desk by phone, email, or ticket
- Patching and updates
- Automated backup and recovery
- Microsoft 365 user administration
Professional
Adds layered security and network management.
- Everything in Essential
- Endpoint detection and response
- Multi-factor authentication enforcement
- Network and firewall management
- Onboarding, offboarding, and vendor coordination
Complete
For regulated and security-conscious organizations.
- Everything in Professional
- Compliance support (PIPEDA, PHIPA, PCI-DSS)
- Cyber insurance readiness help
- Quarterly business reviews and roadmap
- Priority access to a named account team
See the full managed IT plans and what's included, or the local pages for managed IT services in Guelph and managed IT services in Kitchener-Waterloo.
Managed IT Pricing FAQ
How much does managed IT cost in Ontario?
How much does managed IT cost for a 20-person business?
What is included in ClayGen managed IT pricing?
What does a managed IT provider bill on top of the monthly fee?
Is per-user or per-device pricing better?
Is managed IT cheaper than hiring an in-house IT person?
Get your exact monthly price
Book a free IT assessment. We review your setup and give you a flat per-user price in writing. No commitment, no pressure.