All case studies
02
IT Services · Ontario
Our own operations
Our own managed-services helpdesk
We do not name the organizations we serve. This page describes a real build and what it changed; details that could identify anyone are generalized.
14
Client organizations migrated
259
Contacts carried over
832
Tickets with full history
The challenge
Our MSP ran on a commercial PSA that fought every workflow we wanted to improve. We sell this platform, so we held ourselves to the obvious standard: run our own operations on it first.
What we built
We migrated our helpdesk of record onto the platform: every client organization, contact, and ticket with full history, plus live email-to-ticket and attachment flows through Microsoft 365.
What changed
- 01The platform is our helpdesk of record, not a demo
- 02Client email and attachments flow natively into tickets
- 03Our team works in the same product our clients buy
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